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Frequently Asked Questions

Buying a tree from Tree and Garden Gift Company is very easy but to make it even easier we have provided some information below.

So what do you do again?

So what’s so special about your trees?

Yes but which tree do I buy?

And how large will they be?

But how many trees do you offer?

How do I plant the trees?

What?

What do you leave behind?

Sounds fab, when can you come?

But will not those really big monsters you see growing in pots do better?

Ok so you come and plant, then what do I have to do?

That’s easy, anything else?

Eh?

What about the stake and stuff?

As well as stakes do trees like Pizza?

I am a bit worried that my trees aren’t getting enough units. What signs should I look out for to check the trees are getting enough to drink?

So what benefit will my trees bring to the planet and my Grandchildren?

OK so how does the process of buying a tree work?

And then?

What happens if my tree(s) are not available?

So the trees are available, what next?

Balloons, string and bamboo canes? Eh?

Do I need to be in?

So what happens with the Gift List service?

How do I redeem my vouchers?

How long do I have to redeem the vouchers?

With the gift list service, is there a delivery charge?

And what about a guarantee?

Wow, that’s really helpful but I think I need some more help on how my garden should be designed, not just what trees to be planted?

Answers

So what do you do again?

The Tree and Garden Gift Company provides all the inspiration, ideas and advice you need to choose, buy and have planted the perfect gift. In addition, you can create your own bespoke gift list, using the company’s sophisticated but simple to use search facility. You can then make this list available to friends and family, who can pledge to buy or contribute towards the cost of those trees.

So uniquely we both supply and plant the trees!

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So what’s so special about your trees?

Go to a Garden Centre and you will find a very limited range, with the trees often small enough to fit in your car. They are usually container grown so probably starved of nutrients with their roots going round and round in circles like a demented polar bear in the zoo. More often than not these skinny trees look like the Kate Moss of the Tree world.

Ours are much larger, usually from 10-16’ tall (3.3m – 5.3m in French). In most cases they are field grown, therefore they are never pot bound. Watered by nature, they tend to be bigger than garden centre bought trees, tougher and more economical than large container grown trees which weigh a tonne, literally in some cases.

So our trees are a healthy size 10 or 12, rather than a size Zero or size 20!

Whilst we have not done any complicated carbon footprint calculations; no plastic pots, no compost, no artificial watering, have been used to grow our field grown trees. And when they are transported around the nursery and delivered to you, they are very light. So we will not break our backs and the transport costs are so much less. All in all that’s got to be healthy for the planet and for all of us.

And planting these bare rooted trees is also very traditional method, far more so than container grown plants.

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Yes but which tree do I buy?

Simple, as our web site allows you to search against different criteria, such as flower colour or season of interest. We even have suggested trees for special occasions such as Weddings, Christenings and Retirements, not forgetting trees that are REALLY good for the environment for they strip more pollution out of the air than many others.

And on top of that, you can use the custom search facility to really narrow down the trees that will best suit your own particular garden. So if you want a small tree with white blossom and Autumn colour, you are only a few clicks away.

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And how large will they be?

We tend to try to offer 3 sizes;

Small ( 10-12cm in girth measured 1.2m above the ground or for multistemmed trees 5′ – 6′)

Medium (12-14cm in girth measured 1.2m above the ground or for multistemmed trees 8′ – 10′)

Large (14-16cm in girth measured 1.2m above the groundor for multistemmed trees 10′ – 12′)

Very roughly 1cm = 30cm in height, so a 10-12cm tree is about 10-12’ in height.

Sorry – what is a multistemmed tree?

Most of our threes are classed as standards, so have a single, clear stem for 6′ (1.8m) before the branches start. However certain trees such as Birch and Hazels, can be grown as multi stems. This means that they have multiple stems from the base, with branches starting much lower. These trees tend to be shorter in height as so much energy is used to grow all these different branches.

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But how many trees do you offer?

Currently nearly 100 but, like our trees, the list is growing all the time.

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How do I plant the trees?

You don’t; we do!

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What?

Yes that’s the clever thing. We have been designing and creating gardens for more than 20 years so thought we would take the hassle out of planting trees by doing the hard-work for you. So the price on the web site includes the tree, its delivery (subject to minimum order of 3 trees, otherwise we charge you a bit), the planting of the trees, stakes, mulches and all that stuff.

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What do you leave behind?

Just any surplus soil from the hole and a label in Latin and English, to remind you of what you have bought.

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Sounds fab, when can you come?

You can order the trees 24/7 but we can only lift them from their field when they are sound asleep. Bit like taking the kids on that overnight journey to Cornwall for the summer holidays before the M4 was built. So when the trees are dormant from November – March they can be lifted and transplanted, ready for them to awake in the Spring.

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But will not those really big monsters you see growing in pots do better?

Not really as they have been growing in pots for soooooo long that they often hate the idea of being transplanted, such that our traditional bare rooted ones take off and often catch up very quickly.

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Ok so you come and plant, then what do I have to do?

The key is watering newly-planted trees. So:

  • For the first two years in spring and summer, water new trees as often as possible; we recommend at least 5 gallons (20 litres) a week at the base of the tree or through the perforated pipe that usually encircles the roots thus transferring water to just where it’s needed.
  • Once in the ground it is almost impossible to over-water a tree.
  • If there is a lot of rain, watering can be reduced. If it is hot and sunny, it may have to be increased.
  • When possible avoid evaporation by watering early or late, not in the middle of the day.

If time is short water a lot but less often rather than just a little every day to encourage the roots to throw themselves out looking for the precious stuff.

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That’s easy, anything else?

Weed and mulch

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Eh?

Unless we are specifically asked otherwise, a circle or square of grass at least 60 cm across is removed before the tree is planted and then mulched. Research has shown that the tree then thrives free of competition and the over enthusiastic teenager on the mower or strimmer will not hit and damage the tree. So:

  • Removing grass and weeds prevents them competing with the tree for water and nutrients.
  • Mulch every year (composted woodchip, leaf mould, etc.) which keeps the soil moist and prevents weeds.
  • Place the mulch in a mound about 60-100cm (2-3ft) in diameter around the tree. Don’t pile it up against the tree in a cone: create a do-nut shape with a hollow in the centre at the base of the trunk . This is to stop the base of the tree rotting or putting out roots above ground.
  • The mulch should have a maximum depth of 10–15cm (4–6in). Any deeper and it could generate too much heat as it decomposes and damage the tree’s roots.

 Oh and it’s always preferable to mulch onto damp soil as the mulch then conserves the moisture.

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What about the stake and stuff?

The stake and tie secures the tree, whilst it throws its roots out. So:

  • Leave in place for first 2-3 winters.
  • Check guards, stakes and ties (any time), to make sure secure and that tie is not too loose which can cause rubbing and damage to bark, which can be fatal, or too tight especially as the tree grows.
  • If a stake comes loose the tree may rock in the wind. This will prevent roots developing and can kill the tree. So if it rocks loose re-stake and heel back into ground firmly with back of your boot.
  • With multi stemmed trees and the few which we supply as container grown, we secure trees by hidden underground guys.

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As well as stakes do trees like Pizza?

No, they will prefer Chicken, in particular pelleted chicken manure lightly forked in, before topping up the mulch every year after the first Spring. Water with seaweed extract to encourage better flowering 4-6 weeks before flowering.

So remember the more aftercare a tree receives – particularly in its’ first two years – the more likely it is to survive and flourish.

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I am a bit worried that my trees aren’t getting enough units. What signs should I look out for to check the trees are getting enough to drink?

  • Leaves vary between species but generally a healthy tree will have a full crown of large, firm, green leaves.
  • Symptoms of drought include unusually small leaves; few leaves; yellow or brown leaves (right); drooping or brittle leaves; blistered or cracking bark and dying at the ends of the leaves. Makes sense, as this is the furthest point from the roots. Ultimately a tree suffering from drought will shed all its leaves to save water.
  • Ideally a new tree should be watered before it shows any signs of drought. The longer it is left, the harder it is to repair the damage.
  • Water at regular intervals if you can (subject to significant rainfall). Once every week is better than two days running then nothing for two months. However, any water is always better than nothing.
  • 20–30 litres (4–6 gallons) per visit is ideal for healthy new trees (50+ litres may be necessary if it is struggling).

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So what benefit will my trees bring to the planet and my Grandchildren?

As well as being things of great beauty and awesomeness, just think they all start as small seeds. But did you know:

  • Trees absorb carbon dioxide as part of photosynthesis and so reduce greenhouse gases that cause global warming.
  • They also remove harmful particulates (dust, diesel exhaust solids, etc.) which cause asthma and other respiratory problems.
  • Lime trees and sycamores are especially good at this because of the hairs and Honey Dew on their leaves. (Aphids drink sap from the leaves and secrete Honey Dew, but don’t park underneath one).
  • In summer trees keep us cool.
  • They provide shade from the sun’s rays.
  • They also actively cool the air as water evaporates from them.
  • In winter trees keep us warm.
  • Wind chill is reduced because trees obstruct and slow the air.
  • When in leaf trees interrupt sound waves travelling through them, reducing noise pollution.
  • The rustling of leaves in the wind also creates a natural background noise.
  • Studies have shown that people in hospital get better more quickly if they can see trees outside.
  • Trees can make you feel calmer whereas traffic generates anxiety.
  • The longevity of trees help us to connect to the past. Trees live much longer than us. Some can live for 1000 years.
  • The natural processes of leaf growth, flowering, fruiting and leaf fall connect us with the cycle of life.

And you can hug a tree.

So what’s stopping you?

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OK so how does the process of buying a tree work?

Simple, using our mega clever search facilities choose your trees and click on buy and do the usual.

Or create a personal gift list for others to buy from, for you! ( see below…).

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And then?

Once you have bought a tree(s) you will get an e mail acknowledgement, and then order confirmation in the Autumn once we have checked on availability of the trees out in the field.

With the order confirmation comes a form for you to complete just so that we can throw the SATNAV away and find you and make sure there are no nasty cables etc where your trees are to be planted.

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What happens if my tree(s) are not available?

  • If only a larger size is available, we will supply that, at NO extra cost. Bargain!
  • If a smaller version is available we will offer you a refund, of the difference in cost between the two sizes.
  • If the tree is not available we will offer you some subs; if not acceptable we will offer a refund.

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So the trees are available, what next?

Once we have sorted out a delivery date with a pm/am slot we will send you some balloons string, bamboo canes and plant labels.

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Balloons, string and bamboo canes? Eh?

Yes, the day before we are due to deliver and plant the trees, tie the balloons to your gate post so we can find you and agree with the family where the tree(s) are to go, before we arrive, indicating their positions with the bamboo canes with plant labels.

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Do I need to be in?

Yes please; it’s thirsty work all this digging. Seriously, it’s useful so we can check you are happy with location of trees etc before we start digging.

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So what happens with the Gift List service?
All the instructions for creating your gift list can be found here. Once created you will receive a link with which you can access your list. You will then be able to personalise your list by adding your own information and choosing your trees. Once ready it will be sent to all your guests, friends and relatives. They they can then either buy your chosen trees from the list or vouchers for you to redeem against the trees on your list.

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How do I redeem my vouchers?

Click on your list at anytime and you will see a) which trees have been pledged for and by whom (unless they have chosen to remain anonymous).

And

b) the amount of vouchers that have been bought. These vouchers can then be used to purchase the trees from your wish list.

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How long do I have to redeem the vouchers?

Two years from the date they are bought or 4 weeks after the close of your gift list whichever happens sooner.

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With the gift list service, is there a delivery charge?

Not if you end up ordering 3 trees or more. Otherwise we charge £120 if you order one tree and £60 if you order two trees.

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And what about a guarantee?

As long as the tree is given a reasonable amount of tender loving care, we will guarantee all the trees for one year, but excluding any loss or damage caused by vermin or pests such as rabbits or deer. This is in addition to your statutory rights.

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Wow, that’s really helpful but I think I need some more help on how my garden should be designed, not just what trees to be planted?

Simple, just click on our parent company’s web site for more inspiration, www.gardendesignco.co.uk.

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